Prescriptions Information

Ordering Repeat Prescriptions

Please re-order your repeat prescription a week before you are due to run out of your current medication; please put a reminder in your diaries so you don’t forget to re-order.

We will not process requests which are more than a week in advance unless there are extenuating circumstances, and these requests are dealt with on a case by case basis.

It takes 2 clear working days, for us to process your prescription. After 2 working days, please speak to your pharmacist and they will tell you when you can collect your prescription.

How to Request a Repeat Prescription

You can order repeat prescriptions by:

  • Online via Accurx repeat prescription request
  • Through your nominated pharmacy
    Arrange with a local chemist to request and collect your prescription.
  • Using your NHS account
    Through the NHS website or in the NHS app
  • In person
    If you are not able to complete an online form then you can visit the surgery. Please see our opening hours.

Non-urgent advice: Please note

We do not take repeat prescription requests over the phone or email.

Collecting your Prescription

You can usually collect your prescription from the pharmacy 2 working days after you have ordered it.

To avoid any last minute rushing please request repeat prescriptions in advance of public holidays or if you are going away.

For those that request their prescription be sent to a local pharmacy then the time will be dependant on that pharmacy. Please speak to your pharmacist/pharmacy to confirm your prescription is ready to collect.

Nominating a pharmacy

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time. The ways to change your nominated pharmacy are:

  • Online via the NHS app or website where you order repeat prescriptions
  • At any pharmacy that accepts repeat prescriptions

Medication Reviews

Patients on repeat medication will be asked to see a practice clinical pharmacist, doctor, physician associate or practice nurse at least once a year to review these regular medications dependent on your medication.

Please ensure that you book an appropriate appointment when requested to avoid unnecessary delays to further prescriptions.

Non-urgent advice: Please note

Some medications also require at least annual blood tests or blood pressure checks, to ensure it is safe to continue prescribing them. As a patient, please ensure you respond to the requests for these checks from the surgery in a timely manner, in order to ensure your repeat prescriptions can continue, uninterrupted.

Questions about your Prescription

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

If you have been advised by the surgery that your medication review is due, you will need to speak to reception or submit an admin query online

Prescription Charges

Find out more about prescription charges on

Please count the amount of tablets you have remaining before filling out the form. A clinician will then issue a ‘one off prescription’ to ensure that all of your prescriptions are synchronised, so you can order all your medication at the same time each month.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • Coughs
  • Colds
  • Sore throats
  • Tummy trouble
  • Aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

What to do with old medicines

If your medicine is out of date, unwanted, or some of it is left over after you have stopped taking it, do not put it in your household bin or flush it down the toilet. Instead, take it to your pharmacy to be disposed of safely.

Useful Information

Each drug has two names, the generic and the brand name. Where possible we use the generic name because this is usually cost effective for the health service. Due to this, you may notice a change in colour, shape or size of your drug. Do not be concerned by this, you are still receiving the same drug of the same quality, it is only the appearance that has altered.